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Last updated October 28, 2026
American Disability Association (ADA) explains here how personal information is handled through this website and related inquiries. This policy applies to ADA, not to an independent organization that may receive a referral.
Our evaluation form asks for your name, email address, phone number, city, and confirmation that you live in California. We also receive information you choose to share by email, phone, or text. We use this information to respond to inquiries and provide requested follow-up. ADA uses email, calls, text messages, and AI-assisted texting for these purposes, not promotional marketing.
Please provide only what is needed for an initial inquiry. Do not send Social Security numbers, financial account details, or complete medical or school records through the initial website form.
Our form uses HubSpot to process submissions. Our communications and website providers may also handle information to deliver their services.
ADA does not sell leads or receive payment for referrals. If you request a referral, we will ask for permission before sharing your contact information and a brief summary of your request with an independent law firm or advocacy firm. A referral does not guarantee that the receiving firm will accept your matter.
We may disclose information when required by law, subject to applicable confidentiality duties.
The website includes HubSpot tools and Google Tag Manager/Google Ads scripts. These technologies can involve cookies, IP addresses, browser information, and website activity. Technical identifiers are not necessarily anonymous. Our statement about not selling leads does not mean that no information is disclosed through website technology.
You can adjust cookie settings in your browser, although this may affect website features and may not stop every type of tracking.
Email info@americandisabilityassociation.org or call (888) 323-2133 to ask privacy questions, request access, correction or deletion, or ask ADA to stop communications or further referrals. ADA monitors these requests and will honor requests to stop communications or further referrals. Applicable rights and exceptions depend on the law involved.
Retention depends on the reason information was collected, the services requested, applicable legal obligations, and disputes. Contact ADA with retention or deletion questions.
No internet transmission or storage system is completely secure. Nothing in this policy removes confidentiality duties imposed by law.
The initial inquiry form is intended for adults, including parents or authorized representatives seeking help for someone else. Contact us if a child’s information was submitted in error.
The Donate link opens Donorbox. Review its privacy information and payment terms before donating. Other providers have their own privacy practices.
We will update this policy’s effective date when it changes and provide any additional notice required by applicable law.
